What did you observe?
Just the Facts. No Embellishments
What did you conclude from your observations?
Differentiate between your objective observations and subjective conclusions.
How did you feel?
Connect the Emotional State to your conclusion.
How did you feel when you concluded what you did?
What action did you take?
Connect what you did or didn't do to how you felt about what you observed
OCEAN: NET RESULT
What was the net result of your action?
Did it move you closer to or farther away from your intended outcome?
WHAT YOU BEGIN TO REALIZE IS THAT YOU ARE OPERATING FROM EXPECTATIONS RATHER THAN OUTCOMES